Customer Service
At Proactive Maintenance Consultants (PMC), customer service is grounded in technical accuracy, regulatory awareness, and instructional rigor. We provide thermal inspections, predictive maintenance (PdM) services, and infrared training, including Level I and Level II certification, in alignment with NFPA 70B standards for electrical equipment maintenance. Whether supporting outsourced inspections or building in-house programs, we deliver clear communication, defensible findings, and practical instruction that help organizations reduce risk, improve reliability, and maintain compliance.
Our Customer Service Commitment
PMC’s service approach is designed to support long-term asset integrity and compliance-driven maintenance programs.
Responsive Communication
All inquiries are addressed within one business day. From NFPA 70B inspection planning to report review or training coordination, our team remains accessible throughout the engagement.
Standards-Based, Client-Focused Solutions
Every facility presents unique risk profiles. PMC evaluates your equipment, operating environment, and maintenance objectives to ensure thermal inspections and infrared training programs align with NFPA 70B requirements and your internal reliability goals.
Proven Technical & Instructional Expertise
Our services and training are delivered by experienced, certified professionals, including Level III Thermographers and FAA-certified drone pilots. This ensures accurate identification of thermal anomalies and effective knowledge transfer to client maintenance teams.
Clear Reporting and Transparency
PMC provides detailed infrared inspection reports that clearly document findings, severity, and recommended corrective actions in a format that supports maintenance planning, audit readiness, and compliance documentation.
Transparent, Competitive Pricing
We offer competitively priced thermal inspections and infrared training without compromising technical rigor, reporting quality, or standards alignment.
Value-Added Customer Support
Complimentary Consultation
We offer a no-cost consultation to review your facility, inspection scope, NFPA 70B considerations, and training needs to ensure proper program alignment from the outset.
On-Site and Remote Infrared Training
PMC delivers structured Level I and Level II infrared training, available on-site or online, designed to support NFPA 70B-compliant inspection programs and long-term workforce development.
Inspection Software Support
Clients using Aspect receive ongoing software support, including user training, troubleshooting, and workflow optimization to improve inspection consistency and documentation.
Quality Assurance Guarantee
All PMC services and training are backed by a one-year workmanship and instruction quality guarantee.
Why Organizations Choose PMC
Organizations across manufacturing, utilities, warehousing, grain handling, data centers, and commercial facilities rely on PMC for NFPA 70B-aligned thermal inspections, predictive maintenance services, and professional infrared training. Our reputation is built on accuracy, clarity, instructional quality, and consistent customer support.